Brass Brick Homes Warranty Process
Questions

1.  When do I report an Item? 2.  Who do I call? What Website do I go to?
3.  What do I enter on the warranty request? 4.  What if I have an emergency?
5.  What is covered on my warranty? 6.  When will my items get fixed?
7.  What about my punch list that is not done? 8.  What do I do when the contractor completes the item?

We have three warranty service programs: 60-day, 11-month and emergency service.

60-Day Warranty Service
As you settle into your new home you may discover items that may require customer service. We like to minimize the number of visits our workers make into your home once occupied, so we ask that you keep a cumulative list of items so that we can send a person to your home and correct everything during one visit. This system is very important for us to be able to provide top quality service for everyone. You will be notified by phone or e-mail when you are ready for your 60-day service . You will be able to enter your service request on-line. Our contractors work from 8:00 am to 5:00 pm usually.  You must schedule the time off during the work week.

11-Month Warranty Service
Because your warranty period expires one (1) year from the closing of your home, we like to get a head start on year-end requests. We ask you to follow the same procedure as the 60-day forms.

Emergency Warranty Service
ONLY reports of EMERGENCY items can be taken over the phone. We consider emergency items those which make the home uninhabitable, such as plumbing, heating, electrical, security problems, etc.

Heat and Air 789-5969, Plumbing 202-1141, Security 728-1621, Electric APC 413-0643,
Electric Premier 250-3532(Village/Run Owners).
 
1.  When do I report an Item? Back to Top
After you move in you may start inputting items into our on-line system.  Those items will be scheduled at your 60 day service date.
2.  Who do I call? What Website do I go to? Back to Top
Call 720-7789 for questions you may have.  Go to www.brassbrick.com/customercare.html to log-in.  
3.  What do I enter on the warranty request? Back to Top
You MUST enter a warranty code with each item and then state the location and problem that you have.  Enter one item and then click "Add", keep entering, then click "Finish".
4.  What if I have an emergency? Back to Top
An emergency is that your house is flooding with no means to turn the water off, the A/C is not working and it is above 80, it is below 50 and your heater is not working, your electric is not working in your entire house or your alarm siren is blasting and no way to turn it off.  Then call the numbers listed above or the warranty office.
5.  What is covered on my warranty? Back to Top
Please go to the Warranty Manual Page
6.  When will my items get fixed? Back to Top
If you enter a warranty request before your 60 days, it will be around your 60 day service date.  Once you enter an item the warranty department will issue a work order to the contractor. Within one week a contractor should contact you.
7.  What about my punch list that is not done? Back to Top
Please contact your superintendent, some items may have been ordered.
8.  What do I do when the contractor completes the item? Back to Top
When the worker has completed the item, please inspect the work.  They will have a Service Order, please sign and date the bottom of it.  If they did sheetrock patch work, please go on-line and enter a new warranty request for paint to be done.